Support
Titanium Invoice™ by TechDr
If you need help, send a support message and we’ll get back to you.
Expected response time: 1–2 business days.
What to include in your message
Including a few details helps us resolve issues faster.
- App version (see below)
- Device + platform (iPhone/iPad/Mac/Apple Vision Pro)
- OS version (iOS/iPadOS/macOS/visionOS)
- Steps to reproduce (what you did, what you expected, what happened)
- Any relevant screenshots (optional)
Tip: If your issue involves exporting/sharing, please mention what export type you used (PDF/CSV/USDZ) and where you saved it.
Version info & compatibility
Where do I find the app version?
In Titanium Invoice™, open Settings and look for the version label near the bottom.
If you’re using TestFlight, include whether it’s a TestFlight build.
If you can’t find it, just tell us the device and OS version — we’ll work from there.
Supported platforms
- iOS / iPadOS: 17+
- macOS: available via Mac (Designed for iPad), where applicable
- visionOS: supported on Apple Vision Pro (where available)
If something behaves differently across devices, mentioning that difference is very helpful.
FAQ
How does Titanium Invoice™ handle privacy and security?
Titanium Invoice™ is designed to keep your business data local and make sharing/exporting intentional.
Learn more in Privacy & Security,
the Security Whitepaper,
and Explainers.
For the underlying model, see TNO and
pre-egress encryption.
iCloud sync isn’t working — what should I check?
Confirm iCloud is enabled for Titanium Invoice™ in iOS/iPadOS Settings (or System Settings on macOS),
and that you’re signed into the same Apple ID on each device.
If it still doesn’t sync, contact support and include your platform + OS version.
I exported a PDF/CSV/USDZ — where did it go?
Exports create a copy outside the app’s protected storage. The destination depends on the share target you chose
(Files, Mail, AirDrop, etc.). If you’re not sure, tell us the export type and share destination.
See the Privacy-aware exports explainer.
Known Issues
No known issues listed at this time.
If you’re seeing a problem, please use Contact Support.
Useful links:
Docs •
Explainers •
Privacy •
Media
If you’re contacting support, you can also include /support/ as the page you came from.